FAQ

Can my order be sent outside the United States?

No. Delivery is limited to US addresses, and Standard Shipping is free on all US orders. Taxes are assessed when applicable and appear in the checkout total.

How should I estimate the arrival time?

Allow 1–2 business days to process an order, followed by an estimated 4–6 business days of carrier transit after shipment. Weekends and US federal holidays are not counted. These are normal service estimates rather than a guaranteed arrival appointment.

Where do I find tracking, and what if the parcel is delayed?

Shipment tracking is provided through the order email address after dispatch. Give the carrier time for its first scan. If progress appears unusual or delivery is missing, send support your order number and tracking reference so we can investigate.

Is it possible to correct an address or cancel?

Reach us promptly before the order ships. We will review whether a change can still be made, but processing may have advanced too far. Address changes after dispatch are not guaranteed; shipped orders use the applicable return process.

What starts a return or exchange?

Contact us within 30 days after delivery with your order number or purchase proof. An unwanted item should remain unused, in original condition and in its original packaging. We arrange merchant-paid shipping for an eligible return. Replacement availability determines whether the requested exchange can be supplied.

What if goods are broken, missing or not what I ordered?

Tell us what happened and include purchase information and appropriate photographs. We review the issue and arrange the applicable remedy, paying eligible return shipping. Ordinary unwanted-return conditions do not reduce your legal rights concerning defective or incorrectly delivered merchandise.

When is an approved refund issued?

After the return is received, inspected and approved, we issue the refund to the original payment method within 10 business days. Bank or payment-provider posting can require additional time after issuance.

Which card or other payment method can I use?

The enabled options appear in the current USD checkout. Use those displayed choices and consult the Payment Policy for card-processing information. Do not send full card details to customer support.

Are care instructions and accessory fit universal?

No. Follow the relevant Simple Modern product listing for capacity, materials, compatible models, included parts, cleaning and safety guidance. A feature of one tumbler, bottle or bag should not be assumed for a different item.

When can I contact a person about my order?

Use the merchant details below during Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Include your order reference and the specific question so the support team can investigate the right purchase.